{"id":504370,"date":"2022-09-20T15:08:27","date_gmt":"2022-09-20T19:08:27","guid":{"rendered":"https:\/\/firefighternow.com\/?p=504370"},"modified":"2022-09-20T15:08:29","modified_gmt":"2022-09-20T19:08:29","slug":"are-911-dispatchers-first-responders-the-truth","status":"publish","type":"post","link":"https:\/\/firefighternow.com\/are-911-dispatchers-first-responders-the-truth\/","title":{"rendered":"Are 911 Dispatchers First Responders? (the truth)"},"content":{"rendered":"\n<p>Emergency personnel nationwide are risking their lives daily to serve their communities. Firefighters, police, and paramedics are all first responders. Then there is the 911 dispatcher; are they considered first responders? The dispatcher is the only link between the crisis and the end of the situation when the proper responders show up.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/firefighternow.com\/wp-content\/uploads\/2022\/09\/are-911-dispatchers-first-responders.jpeg\" alt=\"\" class=\"wp-image-504371\"\/><\/figure><\/div>\n\n\n<p><strong>911 dispatchers are considered first responders. The Homeland Security act of 2002 clarified emergency dispatchers as first responders in definition only. In addition, individual states have passed bills that classify 911 dispatchers as first responders.\u00a0<\/strong><\/p>\n\n\n\n<p>The occupational standards classification system keeps track of the skills and job descriptions of every job in the U.S.A. Reclassifying 911 dispatchers as first responders must be done through the legislature and is currently introduced to congress through the 911 saves act. <\/p>\n\n\n\n<p>However, some states have refused to wait on congress to act. Keep reading to learn more about the classifications.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_63 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-66125d1912458\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-66125d1912458\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/firefighternow.com\/are-911-dispatchers-first-responders-the-truth\/#17_States_Say_911_Dispatchers_Are_Fire_Responders\" title=\"17 States Say 911 Dispatchers Are Fire Responders\">17 States Say 911 Dispatchers Are Fire Responders<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/firefighternow.com\/are-911-dispatchers-first-responders-the-truth\/#What_Is_a_Protective_Services_Occupation_Classification\" title=\"What Is a Protective Services Occupation Classification?\u00a0\">What Is a Protective Services Occupation Classification?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/firefighternow.com\/are-911-dispatchers-first-responders-the-truth\/#What_the_Benefit_Is_of_Making_911_Dispatchers_First_Responders\" title=\"What the Benefit Is of Making 911 Dispatchers First Responders?\">What the Benefit Is of Making 911 Dispatchers First Responders?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/firefighternow.com\/are-911-dispatchers-first-responders-the-truth\/#Conclusion_It_Is_Time_to_Make_the_Change_Everywhere\" title=\"Conclusion: It Is Time to Make the Change Everywhere\">Conclusion: It Is Time to Make the Change Everywhere<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"17_States_Say_911_Dispatchers_Are_Fire_Responders\"><\/span>17 States Say 911 Dispatchers Are Fire Responders<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Emergency telecommunicators receive better pay and benefits when classified as first responders.&nbsp;<\/p>\n\n\n\n<p><strong>Since all 911 dispatchers are state employees, then the state is the one that must make the classification change individually.<\/strong> <strong>So far, 17 total states have made the change with various state legislation. Knox County, Kentucky, is the only county in Kentucky to make the change.\u00a0<\/strong><\/p>\n\n\n\n<p>The Top Three States are:&nbsp;<\/p>\n\n\n\n<ul><li>California<\/li><li>New York<\/li><li>Texas<\/li><\/ul>\n\n\n\n<p>Hopefully, more states will follow suit with California and Texas, as both conditions are on the opposite side of the aisles and support the change together. <\/p>\n\n\n\n<p>This issue does not seem to be a primarily debated topic, but it should get more attention as more states start making the change.\u00a0<\/p>\n\n\n\n<p>A bill has been introduced in congress that would reclassify all telecommunications emergency responders as a protective services occupation classification. This classification would also give these workers better benefits and pay if approved. <\/p>\n\n\n\n<p>So far, the bill was introduced into congress but has not yet been accepted. If this passes, more states are more likely to make the same change in classification.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Is_a_Protective_Services_Occupation_Classification\"><\/span>What Is a Protective Services Occupation Classification?\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The occupational classification system is used by the federal government to classify workers and collect data about industry-specific data points. <\/p>\n\n\n\n<p>In addition, the occupational standard is used to calculate economic formulas for government reports. The standard occupational classification system does not track individuals, only the aggregate data based on that specific occupation.\u00a0<\/p>\n\n\n\n<p><strong>The Protective Services Occupational Classification (Class 33-0000) is where the first responders are located on the chart. This classification includes other protective service occupations such as:<\/strong><\/p>\n\n\n\n<ul><li><strong>Firefighters<\/strong><\/li><li><strong>Police<\/strong><\/li><li><strong>Correctional officers<\/strong><\/li><\/ul>\n\n\n\n<p>You will also find supervisors and other people in roles that help protect the community. For example, 911 dispatchers are in the 43-0000 classification, office, and administrative support occupations.&nbsp;<\/p>\n\n\n\n<p>Getting the reclassification done through congress puts more pressure on the states that have not yet passed a bill to reclassify 911 dispatchers as first responders. With 911 dispatchers currently in the office and administrative support category, many states do not see the need to change the state role of the dispatchers and pay them more money.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_the_Benefit_Is_of_Making_911_Dispatchers_First_Responders\"><\/span>What the Benefit Is of Making 911 Dispatchers First Responders?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Dispatchers face a national shortage and do more than just answer the phone and tell the officer where to go. The amount of responsibility on the emergency dispatcher differs from the pressure on a regular office clerk. <\/p>\n\n\n\n<p>Yet, unfortunately, with the classification being in the office support staff, the pay and benefits and training requirements are outdated and inaccurate.\u00a0<\/p>\n\n\n\n<p>The largest benefit to the dispatcher is that the standards will be more transparent and consistent nationwide. <\/p>\n\n\n\n<p>But, of course, that does not mean that each office will be the same; nationwide, every dispatcher will have similar training and skills based on the protective occupational classification that their peers are classified.\u00a0<\/p>\n\n\n\n<p>The first person you speak to in a crisis is the 911 dispatcher. Often, this person on the other end of the phone can help calm a situation down, dispatch the correct emergency personnel, and even walk you through CPR. <\/p>\n\n\n\n<p>Fortunately, dispatchers go through training to provide these services and deserve to be compensated accordingly.\u00a0<\/p>\n\n\n\n<p>I wrote an entire article on <a href=\"https:\/\/firefighternow.com\/911-response-how-long-does-it-take\/\" target=\"_blank\" rel=\"noreferrer noopener\">how long it takes 911 to respond<\/a>. Click the link to check it out. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion_It_Is_Time_to_Make_the_Change_Everywhere\"><\/span>Conclusion: It Is Time to Make the Change Everywhere<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Emergency dispatchers are in shortage, which increases the wait times people have when calling emergency services. <\/p>\n\n\n\n<p>In addition, the role of the dispatcher has changed over the years; the days of the single black desk phone, and a notepad are gone. Now dispatchers know CPR, firearm safety, hostage negotiation basics, and much more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emergency personnel nationwide are risking their lives daily to serve their communities. Firefighters, police, and paramedics are &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Are 911 Dispatchers First Responders? (the truth)\" class=\"read-more button\" href=\"https:\/\/firefighternow.com\/are-911-dispatchers-first-responders-the-truth\/#more-504370\" aria-label=\"Read more about Are 911 Dispatchers First Responders? (the truth)\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":504371,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100021],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Are 911 Dispatchers First Responders? (the truth) | FireFighterNow<\/title>\n<meta name=\"description\" content=\"Emergency personnel nationwide are risking their lives daily to serve their communities. 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